Infor Syteline and Cloud Suite Industrial Help Desk Support – FAIC Group

Are You Looking For Fast, Efficient, and Quality Support For Your SyteLine/CSI Environment?

SyteLine and CSI skillsets are highly specialized, and our team of application and technical experts can make running and supporting your business more efficient. FAIC Group has a primary focus of supporting SyteLine and CSI environments from SyteLine4 to CSI 10 for businesses of any size and sophistication. Our team of experts will design a tailored plan to work with each customer to support their individual needs and unique business objectives. Our promise is to provide industry leading support with a commitment to put the needs of each customer first and to avoid selling additional services or products like many of our competitors do.

How Does An Industry Leading, Fixed Fee Solution With 24/7 Availability and Guaranteed Response Times Sound?

FAIC Help Desk support services have grown over the past several years because we provide our customers with peace of mind through a monthly fee billing to support their SyteLine and CSI environments. One invoice based on an agreed upon price for 100% support of your environment and a guaranteed response time, across all time zones from our experts. All help desk agreements are tailored specifically to the unique business needs of our customers and our commitment is to provide each customer with industry leading application, technical and programming support.

Please reach out to Bryan Frazer at bfrazer@faicgroup.com or call 614-571-9270 and see how we can assist.

Testimonials

150 + users

“FAIC’s SyteLine Support has been phenomenal and efficient. Our IT and operations team know we can count on getting the correct answer in minimal time. The issues come in at all times and they always take care of us until the issue is resolved.”

200+ users

“FAIC Implementation and support has provided been a “home-run” for our business. With the new acquisitions and consistent changes, your team has been professional and always available to assist during our time of needs. We consistently rely on your team to keep our business operating and moving us to the next level.”

1,500+ users

“We appreciate all the support FAIC team provides for us. From their project manager to their helpdesk team for support, we never have an issue go unresolved before the end of the day. The team of professionals have never disappointed us.”

Our goal is to deliver on our promise of excellence and build long-lasting relationships as a foundation of trust. We’re here to serve our clients. We’re here to build excellence.